Frequently asked questions
How can I pay?
We’re constantly updating and improving our online payment system to ensure that your processing payments safely and securely. We accept all major credit cards (VISA, MASTERCARD, AMERICAN EXPRESS). Also, we offer PayPal payments. You will be given the option to choose which method you prefer at the checkout.
Is the olivewood handmade?
All our items are handmade on custom made machinery.
Where does the wood come from?
The branches of the trees are cut back every year to produce more fruit the following year. The trunk of the tree will get cut into when the tree no longer produces olives (this can be several thousand years).
How do I wash the olive wood I use with food?
Never put Olive wood in the dishwasher, instead hand wash with warm water and soap.
How do I care for the olive wood?
Olive wood will need regular oiling with olive oil or any other food safe oil.
How often does the Olive wood needs to be oiled?
The washing process may dry the wood so you should always oil the wood after washing it.
I live in a dry climate. Will this affect the wood?
All of our olive wood has been through a long seasoning/drying process. However we do recommend that you oil the wood more often in a dry climate.
Is the olive wood heat resistant?
Olive wood is a very dense hard wood, therefore having a very high heat resistance.
Can I use mineral oil on the wood?
Yes, however we recommend olive oil as it is edible, contains no chemicals and tastes a lot better.
How do I order wholesale?
Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free USPS Priority Mail shipping on all wholesale orders. Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.
We also offer bulk discounts, which you can find on every product page for orders between 2-20+ items of the same product.
Where is my order?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.