Returns & Exchanges

RETURNS

We have a 100% Satisfaction Guarantee. Please see below for defects description.

All will be final at time of payment. Due to the nature of our business each item is custom printed as it is purchased and cannot be returned or exchanged unless the item is deemed defective.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@turquoiaseartmediterranee.com.
TAM will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to TAM

Exchanges (if applicable)

We only replace items if they are defective, wrong size or damaged. If you need to exchange it for the same item, send us an email at info@turquoiaseartmediterranee.com. and we will help you with instructions.